Operational excellence is always a top priority in driving fundamental growth and bottom line performance. It covers a very broad spectrum of functions and processes, including manufacturing, purchasing & supplies, logistics and service operations, of every industry. Globalisation, new business boundaries and service processes created by technologies produce great challenges to operations, not only in driving the productivity improvement and efficiency savings, but also in providing new avenue for building competitive advantages and servicing customers.
Successful companies which are strong in operations integrate their operations fully with the business strategies. By delivering the value proposition to the customers at the minimum cost which includes constantly doing a lot of operating things right,such as lean structure, sound organisation knowledge, highly efficient operating systems and deployment of leading technologies, operations is a powerful tool in creating competitive advantages and driving fundamental performance growth.
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