Prosmart Consultants Limited presented a training seminar for a retail trade magazine, GROCERY in collaboration with TAI Training Consulting Ltd., Prosmart's strategic partner on 8 September 2007 (Saturday), 2:30-4:30 pm. As the presenter of this seminar (in Cantonese), David Pun, Learning & Business Development Director, shared with the participants his professional experience in
“Individual Positioning – How to Boost Up Morale and Business Performance?”
綽越顧問有限公司與企業培訓策略性夥伴,穎進培訓顧問有限公司合作,於2007年9月8日(星期六)下午2:30-4:30為零售行業雜誌「百貨採購雜誌」舉辦關鍵性專業技巧的培訓講座(粵語),由學習及業務發展董事潘國樑主講,題目是:
「個人定位 -- 怎樣令士氣及業績急升?」
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David Pun welcoming the participants to the seminar with a brief introduction of the seminar title.
潘國樑歡迎講座參加者入座,並簡介講座題目。
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Kicking off with the objectives of the seminar.
開場時首先介紹講座的目標。
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A quick look into why there is the need for individuals to position themselves.
簡略地解釋為何有個人定位的需要。
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Executives of leading local retail chains attending the seminar.
參加者有來自本地享有盛名的零售連鎖的行政人員。
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David Pun suggesting how individual staff members can position themselves in the working environment for their own benefits.
潘國樑指出在公司的環境裏怎樣定位對個人有得益。
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Sharing the Starbucks Coffee chain's successful experience of a “happy team culture”
分享星巴克咖啡連鎖的快樂團隊文化成功案例。
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Highlighting how to raise internal customer service to excellent standard.
指出怎樣提升內部顧客服務至優質水準。
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Explaining how staff across different levels and departments getting along happily with each other will enhance staff morale.
解釋如各部門各階層員工做得開心就會加強員工士氣。
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Presenting the Three C's as key elements of Internal Customer Service: Care, Communication and Cooperation.
講述內部顧客服務的三要素:Care關懷,Communication溝通,Cooperation合作。
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Going into details of how to implement the three C's
詳細解釋如何實踐3C。
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Summarising the seminar with the chart of a fully integrated Excellent Customer Service Chain
用一個“全面性的優質顧客服務鏈”圖表作整個講座的總結
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