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Prosmart and SGS Hong Kong Ltd.

Conducts“Qualicert”Seminar

Prosmart Consultants Limited and SGS Hong Kong Ltd., a member of the SGS Group, the global leader and innovator in inspection, verification, testing and certification services, conducted a joint seminar in Cantonese on “Qualicert”, Europe's highly respected service certificate system on 27 March 2006, 15:00~1730. The seminar focused on what it takes for businesses to attain the standards of “Qualicert” and the tangible benefits in return.


綽越與香港SGS舉辦“Qualicert”簡介會

綽越顧問有限公司於2006年3月27日15:00~1730與領導全球的檢驗驗證測試及認證服務的SGS SA集團旗下的香港通用公證行有限公司聯合舉辦歐洲盛行的“Qualicert”服務認證體系簡介會(粵語),內容集中在企業如何能達到“Qualicert”的驗證標準與在達標過程中的實質回報。


David Pun, Prosmart’s Business Development Director, started the seminar with a presentation on “Integrated & Excellent Customer Service to Boost Company Sales & Profit” which re-visited in depth his direct experience in enhancing customer service standards covering the following key contents:


  1. The direction of creating a “Happy Working Environment”
  2. How “Internal Customer Service” works toward achieving integrated and excellent customer service?
  3. “Customer Service Pitfalls and Traps” in retail industry

簡介會首先由綽越的業務發展董事潘國樑主講“透過全面性的卓越顧客服務以提升企業的銷售額與利潤”, 主要內容包括:


  1. 創造“愉快工作環境”的方向性
  2. 怎能運用“內部顧客服務”使企業達到提供全面性的卓越顧客服務?
  3. 零售業內“服務顧客時易犯的錯誤與常見的陷阱”並深入地分享成功個案。

Miranda Kwan, Business Development and Marketing Manager, Systems & Services Certification, SGS Hong Kong Limited then made a presentation on “Improving Service Quality and New Concepts in Serving Customers” and the complete implementation process of “Qualicert” Service Certification.


More than 30 people holding key positions in companies from various industries attended this seminar.


香港通用公證行有限公司國際認證服務部的業務發展經理關靜儀隨即講解“提升服務品質及卓越待客新概念”及推行Qualicert服務認證整體程式。


超過30多位來自多家不同行業的公司要員出席此簡介會。



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